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Research Report
Community Perceptions of Water Quality and Trust in Utility Services
Published: 1 December 2020
Report No: WRC 2623/1/20
ISBN: 978-0-6392-0163-8
Authors: Ms. Zanele Msiza, Dr. Pumeza Nzo-Hazana, Dr. Anja du Plessis
Abstract
Despite meeting microbiological drinking water standards in many cities, South Africans increasingly resort to purchasing bottled water, indicating a crisis of trust in utility services. This nationally representative survey of 3 200 households investigates perceptions of tap water quality, drivers of distrust, and willingness to pay for improved services. Results inform communication strategies, participatory monitoring programmes, and targeted infrastructure investment priorities for utilities.
Authors
MZM
Ms. Zanele Msiza
Water Research Commission
DPN
Dr. Pumeza Nzo-Hazana
University of Fort Hare
DAdP
Dr. Anja du Plessis
University of South Africa
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